Frequently Asked Questions

Answers Before, During & After Your Purchase.

Find quick answers about choosing the right equipment, shipping, freight delivery, returns, warranties, and product support.

Before You Buy Shipping & Freight Returns & Support

Before You Buy

Choose With Confidence.

Equipment specifications matter. These answers cover dealer status, garage fitment, concrete requirements, availability, and business purchasing.

Are you an authorized dealer for your products?

Yes — we are authorized dealers for every brand we carry. That means full manufacturer warranty and manufacturer support on everything we sell.

How do I know a lift fits my garage?

The three things that matter are ceiling height, concrete, and capacity. Check the dimensions on the product page — and if you're unsure about locking heights, slab thickness, or whether your vehicle clears, contact us. We can help confirm the exact specifications before you buy.

What about my concrete slab?

Most two-post lifts require a minimum slab thickness, and the exact requirement varies by model. A freshly poured slab also needs adequate curing time before installation. Tell us what you're working with and we can help you identify a suitable lift.

Is the item in stock?

Most listed items are stocked across supplier warehouses nationwide. Contact us and we'll help confirm current availability and the estimated shipping timeframe before you order.

Do you handle business, tax-exempt, or government purchases?

Yes — we can assist with resale and tax-exempt documentation, vendor paperwork, formal quotes, and business or government purchasing inquiries.

Shipping & Freight

Know What to Expect at Delivery.

Large garage equipment can ship differently from normal parcel orders. Here's what to know about freight, tracking, pickup, timing, and inspection.

Is shipping free?

Hundreds of items ship free within the continental U.S. Oversized equipment or certain delivery locations may require a freight quote based on your ZIP code and delivery requirements.

How does freight delivery work?

Heavy equipment generally arrives curbside on a freight truck. Residential deliveries may require a liftgate, while commercial destinations with a forklift or loading dock may use standard commercial freight delivery.

Can I pick my order up instead?

Often, yes. Warehouse pickup or freight-terminal pickup may be available for select products. Contact us before ordering and we'll help confirm the available options.

How fast will my order ship?

Some items can ship within 24 hours, while others may require approximately five business days before leaving the warehouse. Tracking information is sent when available.

What should I do when the truck arrives?

Inspect the packaging before signing for the shipment. Photograph visible damage and note it with the carrier when possible. Contact YardMansion promptly if there is a delivery issue.

Returns & Support

Support After the Order.

If you need help with a return, damaged shipment, warranty issue, installation question, or product support, start here.

What's your return policy?

If you're not satisfied, contact us promptly. Return requests should be made within 14 days of purchase. Product-specific or manufacturer-specific requirements may apply.

What if my order arrives damaged or missing parts?

Send clear photos and your order number to support@yardmansion.com. We'll work with the appropriate supplier or carrier to help resolve damaged or missing items.

Do products come with a warranty?

Products are subject to the applicable manufacturer warranty for their specific brand and model. Warranty duration and coverage terms vary by manufacturer.

Can you help me get it installed?

YardMansion does not directly install equipment. For many products, however, our team can help point you toward available manufacturer guidance or installation resources.

How do I reach support?

Call +1 (954) 640-2191 Monday through Friday, 8AM–7PM EST, email support@yardmansion.com, or use our Contact Us page.

Still Have a Question?

Our team can help with product specifications, fitment, availability, freight delivery, warranty questions, and order support.

CONTACT SUPPORT → CALL US