Straightforward Support When Plans Change.
If something isn't right with your order, contact us promptly. Our team will review the situation and help determine the appropriate return, replacement, exchange, or refund option.
We Make the Return Process Clear.
If you're not satisfied with your purchase, contact YardMansion as soon as possible. Return requests should be made within 14 days of purchase.
Depending on the product and circumstances, we can help arrange an eligible exchange, replacement, or refund. Certain products may have manufacturer-specific return requirements, which will be confirmed with you before a return is authorized.
Because many YardMansion products are large, heavy, or shipped by freight, please do not send an item back without first contacting our support team.
How to Request a Return
Contact us first and we'll help guide the process from there.
Contact Our Team
Send us your order number, the product involved, and the reason for your return request.
Eligibility Review
We'll review your order and confirm the applicable return terms for that specific product or manufacturer.
Return Instructions
If approved, we'll provide the appropriate instructions before the item is shipped or transported back.
Resolution
Once the return is received and reviewed, the applicable replacement, exchange, or refund can be processed.
Important Return Information
Equipment returns require a little more coordination than standard parcel returns.
Return Eligibility
Return eligibility can depend on the product, manufacturer, condition, and order circumstances.
- Contact YardMansion before returning an item.
- Return requests should be made within 14 days of purchase.
- Keep original packaging and included components when possible.
- Manufacturer-specific terms may apply to certain products.
Freight & Large Equipment
Car lifts, cabinets, golf systems, and other oversized products may require freight coordination for an approved return.
- Do not ship large equipment back without authorization.
- Return freight arrangements may vary by product.
- We will confirm applicable costs or requirements before authorization.
- Keep packaging and pallets when practical until you're satisfied with the order.
Please Contact Us Before Shipping a Return
Do not send products to a warehouse, manufacturer, or supplier without receiving return instructions first. Large equipment may require specific freight arrangements, routing information, or authorization before it can be accepted.
Something Arrived Damaged or Missing?
If your order arrives damaged, incomplete, or with missing components, contact us promptly so we can work with the appropriate supplier or carrier to resolve the issue.
Include your order number and clear photographs of the product, packaging, and any visible damage whenever possible.
Common Return Questions
Quick answers about returns, refunds, and damaged orders.
How long do I have to request a return?
Can I send the product back immediately?
What if my order arrives damaged?
What if parts are missing?
When will my refund be processed?
Do all brands have the same return policy?
Need Help With a Return or Order Issue?
Contact our team with your order number and a brief description of the issue. We'll help determine the appropriate next step.