Clear Refund Terms. Straightforward Support.

Refund Eligibility

Refund eligibility depends on the circumstances of the order, product condition, applicable return terms, manufacturer requirements, and whether the return has been properly authorized.

When an eligible return is approved, a refund may be issued after the returned merchandise has been received and reviewed.

Certain situations, including cancelled orders, damaged shipments, unavailable products, or order errors, may be handled without requiring a standard merchandise return.

Return Requests

If you would like to request a return, contact YardMansion within 14 days of purchase.

Because many of our products are large, heavy, or fulfilled directly through manufacturers and distributors, do not return merchandise without receiving authorization and return instructions first.

For complete return eligibility requirements, please review our Returns & Refunds Policy.

How Approved Refunds Are Processed

Once an approved return has been received and inspected, YardMansion will determine whether the applicable refund requirements have been satisfied.

If approved, the refund will generally be submitted to the original payment method used for the order.

You may receive confirmation when the refund has been processed. After YardMansion submits a refund, your bank, card issuer, payment processor, or financial institution may require additional time before the credit appears in your account.

Original Payment Method

Approved refunds are generally issued to the original method of payment whenever possible.

We normally cannot redirect a card refund to an unrelated payment card or bank account.

If the original payment method is no longer available, additional verification or payment-provider procedures may be required before an alternative resolution can be considered.

Refund Processing Time

Refund processing begins after the applicable refund has been approved.

Once YardMansion submits a refund, the time required for it to appear in your account depends on the payment processor, financial institution, card issuer, and payment method.

Bank processing times are outside YardMansion's direct control.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to stop fulfillment when possible, but cancellation cannot be guaranteed once an order has entered warehouse processing, manufacturer fulfillment, or carrier transit.

If an order is successfully cancelled after payment has already been collected, an applicable refund will generally be issued to the original payment method.

If the product has already shipped, the order may instead be subject to our return process.

Out-of-Stock or Unavailable Products

Inventory can change across manufacturers, suppliers, distributors, and warehouses.

If an ordered product becomes unavailable and no acceptable replacement or alternative arrangement is agreed upon, the affected order or item may be cancelled and the applicable amount refunded.

Damaged Shipments

If your order arrives damaged, contact YardMansion promptly before attempting to return the product.

We may ask you to provide:

• Your order number.
• Photographs of the damaged product.
• Photographs of the shipping cartons or freight packaging.
• Photographs of the pallet and shipping labels when applicable.
• A description of the damage.

Depending on the situation, an appropriate resolution may involve replacement parts, product replacement, carrier or manufacturer coordination, or an applicable refund.

Missing or Incorrect Items

If an item, component, or accessory is missing from your shipment, or if you receive an incorrect product, contact our support team promptly.

We will review the order and work with the appropriate warehouse, manufacturer, supplier, or carrier to determine the appropriate resolution.

Return Shipping & Freight Costs

Responsibility for return shipping or freight charges depends on the reason for the return and the applicable product or manufacturer terms.

For approved discretionary returns that are not caused by a product defect, shipping error, or verified damage, return transportation costs may be the customer's responsibility where permitted.

For damaged, defective, incorrect, or otherwise qualifying orders, our team will review the circumstances and provide the appropriate instructions.

Never independently arrange freight return transportation without authorization from YardMansion.

Original Shipping & Delivery Charges

Whether original shipping, freight, liftgate, expedited, or other delivery charges are refundable depends on the reason for the refund and applicable circumstances.

Charges associated with services that have already been performed may not be refundable unless required by applicable law or otherwise approved as part of the resolution.

Restocking or Manufacturer Fees

Certain manufacturers or products may have product-specific return conditions or restocking requirements.

If a manufacturer-specific fee applies to an eligible return, YardMansion will communicate the applicable terms as part of the return authorization process whenever reasonably possible.

We do not recommend shipping any product back before applicable return conditions have been confirmed.

Non-Refundable Situations

Subject to applicable law and product-specific terms, a refund may be denied or reduced where merchandise:

• Is returned without authorization.
• Falls outside the applicable return period.
• Has been materially damaged after delivery through misuse or improper handling.
• Has missing components, accessories, or packaging required under the applicable return terms.
• Has been modified in a way that prevents an eligible return.
• Is subject to a manufacturer-specific final-sale or non-returnable condition disclosed before purchase.

Nothing in this section limits rights or remedies that cannot legally be excluded under applicable law.

Promotions, Discounts & Partial Refunds

When a refund applies to an order purchased using a discount, promotion, bundle offer, or other price adjustment, the refund amount will be based on the amount actually paid for the applicable item or order.

Partial order refunds may also affect discounts or promotions that were dependent on purchasing multiple items or reaching a particular order value.

Late or Missing Refunds

If YardMansion has confirmed that your refund was processed but you do not yet see the credit, first allow your financial institution's normal processing period.

You may also wish to contact your bank, card issuer, or payment provider because posting times vary.

If you still need assistance after checking with your payment provider, contact YardMansion with your order number and refund information.

Chargebacks & Payment Disputes

If you have an issue with an order, we encourage you to contact YardMansion first so our team can review the situation and attempt to resolve it.

If a payment dispute or chargeback is filed, we may provide relevant transaction, shipping, delivery, customer communication, and order documentation to the applicable payment provider or financial institution as permitted by law.

Manufacturer Warranty Claims

A product issue covered by a manufacturer's warranty does not automatically require a refund.

Depending on the applicable warranty, the manufacturer may provide troubleshooting, replacement parts, repair assistance, replacement equipment, or another covered remedy.

For more information, review our Warranty page.

Policy Updates

YardMansion may update this Refund Policy from time to time to reflect changes in our operations, payment methods, manufacturer requirements, or applicable regulations.

The version posted on this page and the “Last updated” date identify the current policy.

Contact Us About a Refund

For return authorization, refund questions, damaged shipments, cancelled orders, or payment concerns, contact YardMansion Customer Support.